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Crucial Conversations: Tools for Talking When Stakes are High | 
| Authors: Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler, Stephen R. Covey
Publisher: McGraw-Hill
Category: Book
List Price: $16.95
Buy Used: $6.39
You Save: $10.56 (62%)
New (72) Used (84) Collectible (4) from $6.39
Avg. Customer Rating:  121 reviews
Sales Rank: 169
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 256
Shipping Weight (lbs): 0.8
Dimensions (in): 9 x 6.1 x 0.7
ISBN: 0071401946
Dewey Decimal Number: 153.6
UPC: 639785375159
EAN: 9780071401944
ASIN: 0071401946
Publication Date: June 18, 2002
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: ** Possible marking on cover. 100% Satisfaction guaranteed on all purchases.
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Product Description
The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: - Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Download Description
Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.
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| Customer Reviews: Read 116 more reviews...
 Crucial Conversations A Must May 2, 2008
I feel this book can help with Crucial Conversations at home as well as in the workplace. If applied, it can improve basic interpersonal relationships and improve your life as well as those around you. Excellent, easy to read and understand, and gives the hows to put into practice.
Life changing book May 1, 2008
I wasn't really sure what to expect going into this book. I was simply reading it because a friend recommended it as a help for some of the team unity problems I was facing.
"Crucial Conversations" was a life-changer for me because it gave really practical ways on how to step up to the plate and resolve communication conflicts. I believe that it's already helped in the way I view everything that I spit out of my mouth - not to mention how I simply now observe dialog.
I would strongly recommend this book for people who are stepping into a leadership role for the first time - regardless if they consider themselves excellent at gritty dialog or not.
"Crucial Conversations" is also really useful for newlyweds who are learning the ropes to developing a solid foundation in their relationship.
This book was a lot of fun to read, as I laughed often realizing how the authors were describing me to a "T" (and I'm one who would consider themselves pretty stinkin' good at dialog). I'm sure I'll be going back to it time and time again in the near future.
 Management Development - conversational conflict April 20, 2008
As with many of these management development books, there are many pages just making up pages!
However the content is excellent and will be very helpful to those who regularly work in challenging environments, or even in their homelife where conversations just seem to run away or not get results.
If you find this book useful - consider books on Question Thinking also.
Ready to walk out the door and never return? Read this book before you do April 3, 2008
This book quickly became a priceless asset in my toolkit.
You'll want to know that the writing style in this book makes the author's ideas very easy to understand. Their concepts are made very solid with thorough description and multiple examples. Every tip and technique is almost immediately applicable at some level or another in your everyday life, whether at home, business or a party.
The ideas and techniques in this book will help you create opportunities to talk about even the most uncomfortable topics with the most challenging people under the least ideal circumstances, and still have a shot at a win-win experience.
The biggest compliment I can give to the authors is that their work offers a doorway to empowerment in communication. Understanding and using these concepts can mean the crucial difference in your success in environments where communication is challenging and failure can result in dangerous consequences.
One of the most amazing aspects is that the person you are talking with does NOT have to have the same skill set in order for your conversation to be successful. Your understanding and use of the ideas and techniques in Crucial Conversations will be what's needed to get both of you there.
I think that one of the most beneficial aspects of this book is that the information can be used to create amazing relationships with other people using verbal communication.
I offer consultation services to both individuals and organizations and I've found the tips priceless at every level. Emotions often run very high when it comes to animals and it's imperative on so many levels to ensure that what you need to say, does get said and the audience remains receptive to it. When people come to you for help, you not only need to really understand the subject and technical aspects, but you need to get the ideas to your client in a manner that allows them to be part of a conversation with you, not just a student. You can create an environment where that is possible after you've read Crucial Conversations.
Just knowing what you want out of the conversation is often helpful enough, but being able to identify whether it is content, a pattern or a relationship issue also proves valuable.
My recommendation would be to practice the skills, in addition to reading the book. Truly practice. The act of engaging and experiencing the concepts brings you to a completely higher level of understanding and just adds to your odds of a successful conversation when the stakes are high.
I wonder what widespread knowledge and use of Crucial Conversations would do to reduce our divorce rate, or the lawsuit happy activities of America?
When you are at the point where you want to walk out the door and never return, this crucial information could bring you back from the edge. You won't be disappointed that you bought this book, or invested the time to read it and practice what it teaches.
Its all about being able to talk. March 31, 2008
I read the book in three days. My favorite conversant idea had to do with adding to the "pool of knowlege". I think if people don't state what they think a good outcome can not be found.
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