Reference and Information Services in the 21st Century: An Introduction | 
| Authors: Kay Ann Cassell, Uma Hiremath
Publisher: Neal-Schuman Publishers
Category: Book
List Price: $65.00
Buy New: $58.50
You Save: $6.50 (10%)
New (2) Used (4) from $46.80
Avg. Customer Rating:  2 reviews
Sales Rank: 81966
Media: Paperback
Number Of Items: 1
Pages: 379
Shipping Weight (lbs): 0.2
Dimensions (in): 9 x 6 x 0.2
ISBN: 1555705634
Dewey Decimal Number: 025.524
EAN: 9781555705633
ASIN: 1555705634
Publication Date: July 1, 2006
Availability: Usually ships in 24 hours
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Product Description
This innovative text features an all-new approach that will change the way you think about reference service. The only reference text to identify the top resources in major subject areas and genres, it shows students how to approach the reference query by matching specific types of question to the most appropriate format (when answering questions that require handy facts, for example, go first to ready reference sources; for questions about current events and issues, start with indexes). Guided by an advisory board and a focus group, the authors have achieved an ideal balance between practical elements and guiding principles. This landmark text is sure to be of interest to LIS educators, students, and both novice and experienced reference professionals.
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| Customer Reviews:
 Fabulous book! October 17, 2007
1 out of 1 found this review helpful
I highly recommend this book for all library school students, and for practicing librarians too. The book mentions many of the resources available, and tells you how to use them too.
 Reference and Information Services in the 21st Century September 23, 2007
1 out of 1 found this review helpful
This is an instructional book for future reference librarians to learn how to better serve their patrons. It is quite interesting but can be dry in parts. I am using it for a class and have learned much.
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