Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals | 
| Author: Paul Harmon
Publisher: Morgan Kaufmann
Category: Book
List Price: $49.95
Buy New: $31.29
You Save: $18.66 (37%)
New (25) Used (11) from $24.50
Avg. Customer Rating:  7 reviews
Sales Rank: 16097
Media: Paperback
Edition: 2
Number Of Items: 1
Pages: 592
Shipping Weight (lbs): 2.6
Dimensions (in): 9 x 7.8 x 1
ISBN: 0123741521
Dewey Decimal Number: 658.406
EAN: 9780123741523
ASIN: 0123741521
Publication Date: July 13, 2007
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Shipping: International shipping available
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Product Description
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job.
In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.
* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns.
* The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together.
* Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.
* Offers all new detailed case studies showing how these methods are implemented.
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| Customer Reviews: Read 2 more reviews...
 Disappointing August 5, 2008
1 out of 2 found this review helpful
I really liked the first edition of this book. It has an overall approach plus a toolkit to start a business process redesign project. This second edition have only a very overall approach. It puts together many things not well integrated. It seems the author didn't select the topics, just included it.
Yes, the approach in three level is an interesting framework, but it's not enough for what is missing from the first edition.
 The best Business Process book available! January 14, 2008
1 out of 2 found this review helpful
Business Process Change provides a very clear and comprehensive discussion of the methodologies surrounding successful business process management. This has become my new guide for developing a BPM Group within our organization. I very much look forward to more writings by Paul Harmon.
Very good discussion of business process - applicable to a broad arena of work October 19, 2007
5 out of 5 found this review helpful
I think this is the best book that I have seen that allows an organization to consider business process at the enterprise and department level. I have been engaged in business process management in the government for years, trying to define the processes, trying to communicate them, trying to improve them. This is by far the best treatment and guide I have seen. This is what I have been looking for and couldn't find.
Business Process Change September 29, 2007
3 out of 3 found this review helpful
This is about the best Business Process book I have read so far. I worked in a IT transformation for a big Telecommunications company which entailed adopting a new approach to Business Process and Operational Process Development and I found this book very useful. This book with the book Business Process Management - Practical Guide to Successful Implementation provided me with most of the knowledge needed.
Harmon has created a New Standard September 11, 2007
3 out of 3 found this review helpful
I have been leading business process management projects and working in the BPM space since the late 1990's. I found this book to be as complete and well written as any reference could hope to be.
From my perspective, this book does for BPM what Harold Kerzner's books do for project management - set the standard for others to follow.
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