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12: The Elements of Great Managing | 
| Authors: Rodd Wagner, James K. Harter
Publisher: Gallup Press
Category: Book
List Price: $25.95
Buy New: $12.50
You Save: $13.45 (52%)
New (29) Used (20) Collectible (1) from $11.98
Avg. Customer Rating:  19 reviews
Sales Rank: 3309
Media: Hardcover
Edition: 1
Number Of Items: 1
Pages: 280
Shipping Weight (lbs): 1.3
Dimensions (in): 9.2 x 6.2 x 1.2
ISBN: 159562998X
Dewey Decimal Number: 658
EAN: 9781595629982
ASIN: 159562998X
Publication Date: November 1, 2006
Availability: Usually ships in 1-2 business days
Condition: Dust cover and pages are in new condition. A great book - you'll learn a lot!
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Product Description
12: The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement
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| Customer Reviews: Read 14 more reviews...
 Comprehensive, Innovative, Helpful April 20, 2008
1 out of 1 found this review helpful
This book, based on the extensive research and data collected by Gallup, gives a great help for managing an operation or a team. Currently I am engaged in a hotel takeover and we will be conducting the Gallup review in a few weeks. This book helps to focus on the important factors while giving hints and examples of how to improve productivity, employee and guest satisfaction and how to create a work environment pleasant for all parties. It is structered well and easy and fst to read. Is a must for everyone in a leading position.
Great guide for lower level managers April 10, 2008
1 out of 1 found this review helpful
There are a few good books on supervision, and a lot of impractical but "brilliant" books on "leadership" but this is the first that I've read that I could really apply to my job. I wish the three crushing layers of bureacracy above me would read this book too. I like the empirical data and real names. That gives this book much more credibility than the average management book for me. It's also a good way to do a self-report card in my relationship with each employee. Some of them are demanding and now I think "what does she really need to do the job, and am I providing it" instead of just responding to complaints without any analysis of the underlying situation. Bottom-level / front-line staff can be very good at manipulating managers or conversely very good at making a manager so defensive that we can't reply to them. With this book in my toolkit, I can stay above the emotions of the workplace and either fix what needs to be fixed or send the employee to EAP.
My other two favorite books are Making Work Work by Morgenstern and Healing the Downsized Organization. They are also very practical.
"Top Shelf" March 24, 2008
1 out of 1 found this review helpful
Basic principles, we easily overlook.
Helped me change the approach I use to involve staff in decision making.
Sensible information that can be applied to any level of leadership or management in any setting.
My coworkers have appreciated the change.
 Excellent Material, but Redundant October 31, 2007
3 out of 4 found this review helpful
Overall this is a great book. It's packed with good information, backed with solid research, great statistics, real examples and well written. Normally I'd give it a 5 star rating. When compared against other books in its genre, it's a great book and deserves your attention.
However, I found much of this book a rehash of the material in "First, Break All the Rules". The ideas are important enough that I went ahead and forced my way through the book. However I was definitely disappointed that the "Long-Awaited Follow-Up" as the cover advertises didn't really contain anything dramatically new that was not already covered in "First, Break All the Rules".
The path to being a great manager. October 1, 2007
4 out of 4 found this review helpful
If you are a manager - PLEASE READ THIS BOOK! If you are not a manager, buy this book; gift-wrap it, and GIVE IT TO YOUR MANAGER!
Managers take note - This book is the answer to getting your people engaged.
I love good advice and this book has plenty. I took out my highlighters and marked all over this book. It goes on my reference shelf for years to come. As I work with organizations to help them engage their people to take action (see theactionator.com) this book will go on my "must read" list. If you have a list of books to read this year, add "12 The Elements of Great Managing".
My favorite element is number three: The Opportunity to Do What I Do Best. This chapter addresses the issue of "matching a person to the right job, or a job to the right person". This is one of the hardest elements to pull off but the payback is HUGE! Imagine how engaged your workforce would be if everyone had an opportunity to do what they do best!
Buy this book, get out your highlighters, and get to work. The 12 elements in this book can help the good manager become GREAT!
Larry Kevin Adams
theactionator.com
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