Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals | 
| Author: Scott Louis Diering
Publisher: Blue Dolphin Publishing
Category: Book
List Price: $17.95
Buy New: $11.00
You Save: $6.95 (39%)
New (23) Used (10) from $10.00
Avg. Customer Rating:  5 reviews
Sales Rank: 46149
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 256
Shipping Weight (lbs): 0.7
Dimensions (in): 8.4 x 5.5 x 0.8
ISBN: 1577331419
Dewey Decimal Number: 610.696
EAN: 9781577331414
ASIN: 1577331419
Publication Date: May 15, 2004
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
Condition: Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
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Product Description
Love Your Patients! is a guide to the words and actions that healthcare workers can offer to enhance any patient's healthcare experience. Written by a psychologist-turned-Emergency Room physician, the advice is gentle and uncomplicated, yet vibrantly enhanced by the colorful anecdotes from life in the trenches of healthcare. The first section identifies love in healthcare as comprised of compassion, respect and humility. The second section critiques a dozen anecdotes which illustrate how good caregivers can behave rudely when they fail to act with love. The third section provides the scientific basis for the admonitions. Love Your Patients! will appeal to students in all fields of health care, practitioners at every level, hospital administrators looking to improve patient satisfaction, and managed care groups who wish to avoid complaints and litigations. It is easy to read - secular, but with spiritual overtones. It will change people's lives.
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| Customer Reviews:
 T. Steiner February 9, 2008
1 out of 1 found this review helpful
The best part of this work is the description of the principles of patient communication that convey caring. The weakest part is the anecdotal stories illustrating poor examples of patient care. Overall, well written and entertaining.
Love your patienys April 6, 2006
4 out of 6 found this review helpful
Incredible!!! This booked has really changed my life. I am a Paramedic and soon to be Nurse and this book has really helped me in my patient skills. I highly recommend this book to anybody in healthcare.
Compassionate, Wonderful September 17, 2004
8 out of 9 found this review helpful
Dr. Diering provides the sensitivity, compassion and passion to which every heathcare provider (and patient) should aspire. This book is beautifully written and should be required reading for every medical student, physician, nurse, EMT and everyone else working with patients. If everyone took this book to heart, patient satisfaction scores would sore. Our healthcare is the best in the world but without taking the time to listen and respond, we fall short. This book will not only change the way we practice but also the way our patients respond. Finally, if you want to reduce medical malpractice suits, read this book.
Enhanced for the reader with extensive references September 12, 2004
7 out of 8 found this review helpful
Love Your Patients!: Essential Behaviors That Enrich The Lives Of Patients & Caregivers by Dr. Scott Louis Diering (a practicing emergency medicine physician in Maryland, where he is also a Assistant Professor of Surgery at the University of Maryland medical school) persuasively argues that it is love, respect, and humility which lie at the heart of the successful medical caretaker whether that caretaker be a doctor, a nurse, or a paraprofessional. This thesis is wonderful illustrated by a series of true life stories. Of special note is the final section titled "The Art of Agape". Enhanced for the reader with extensive references and a "user friendly" index, Love Your Patients! should be mandatory reading for the students of every medical school and nursing college in the country.
This is a fantastic book! Buy this book! September 9, 2004
12 out of 12 found this review helpful
This is a well written, balanced guide for improving your interpersonal skills. Although written for healthcare professionals, it is very readable and anyone could pick it up and enjoy it.
I have been very pleased with the improvements I have made in my life and my practice since I have read this book. It is not religious or anything. It clearly defines what we need to do so that we will be liked, that's all. Then, it gives example stories. Some of the stories are really funny, too!
It is well written, fast, easy reading and very sage.
(I review it anonymously now so no one knows the secret of my transformation and how poorly I used to relate to other people! I plan to give this book to several nerdy colleagues.)
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