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The Basics of Benchmarking | 
| Author: Robert Damelio
Publisher: Productivity Press
Category: Book
List Price: $10.95
Buy New: $5.99
You Save: $4.96 (45%)
New (15) Used (6) from $5.99
Avg. Customer Rating:  2 reviews
Sales Rank: 66071
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 80
Shipping Weight (lbs): 0.2
Dimensions (in): 7 x 5 x 0.2
ISBN: 0527763012
Dewey Decimal Number: 658
EAN: 9780527763015
ASIN: 0527763012
Publication Date: August 29, 1995
Availability: Usually ships in 1-2 business days
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Shipping: International shipping available
Condition: Buy One, get One FREE! New,in new condition!
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Product Description
The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process.
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| Customer Reviews:
 A Good Basic Book August 6, 2006
3 out of 3 found this review helpful
This book presents the basics of benchmarking. This is a good read for those new to the subject who needs to be introduced to the basic concepts. The book is written in a simple and easy to follow format with understandable explanations which allow the beginner to grasp the concepts and see how to apply them to their organisations. The book teaches, among other things, how a practice relates to a metric, what best practices are, the difference between benchmarking process and system, and the three phases of the process. The book reinforces its message with charts and checklists which is very helpful.
The beginner should be able to obtain a good overview of the benchmarking concepts. However, for the veteran, the book would be too basic (Why would a veteran want to buy a basics book anyway).
 Hardly more than a set of lecture slides January 10, 2002
4 out of 4 found this review helpful
Wenn I received this book, I was thoroughly disappointed. Although I could have known that this wasn't exactly an encyclopedia from the indicated size (do YOU ever check?), I wasn't prepared for the size of the print or the large amounts of white space on the pages.Being fair, the contents of the booklet are interesting and correct, there's just so little of it. I've seen FAQ-pages of websites that had more content than this booklet (or should I say "brochure"?). On the whole, there seems to be little more here than a high-level mentioning of topics in the field than a true introduction into the topic for would-be doers.
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