QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life | 
| Author: John G. Miller
Publisher: Putnam Publishing Group
Category: Book
List Price: $19.95
Buy New: $5.92
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Avg. Customer Rating:  180 reviews
Sales Rank: 427
Media: Hardcover
Edition: 1
Number Of Items: 1
Pages: 128
Shipping Weight (lbs): 0.3
Dimensions (in): 8.3 x 5.4 x 0.7
ISBN: 0399152334
Dewey Decimal Number: 153.83
EAN: 9780399152337
ASIN: 0399152334
Publication Date: September 9, 2004
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Amazon.com Review
QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliche. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards
Product Description
Who Moved My Cheese? showed readers how to adapt to change.
Fish! helped raise flagging morale.
Execution guided readers to overcome the inability to get things done.
QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.
The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"
Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
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| Customer Reviews: Read 175 more reviews...
 QBQ Should Be Required Reading for Everyone! October 7, 2008
I found QBQ through Dave Ramsey's radio program. Dave is the Financial Peace guru and author of The Total Money Makeover. I am a big Ramsey fan and I figured if QBQ was mandatory reading for his staff then it should be for me and my team as well. QBQ is a quick read and when actually put into practice can have a dramatic impact on one's personal and professional life. Unfortunately, many people will miss its profound implications because of its simplicity. The fact is, if you're like me, you have very little time to learn new concepts much less put them into practice. If so, you're going to love QBQ. This is something that is simple enough to absorb quickly and practical enough to use every day! As a VP for a large organization I cannot think of a better culture to develop than one of Personal Accountability. It's the one concept that brings everything else to life. QBQ is the real deal when it comes to making Personal Accountability a core value in your life. I would also recommend Flipping the Switch by Miller which takes QBQ even further.
 Very disappointed September 29, 2008
0 out of 1 found this review helpful
I heard the author on the radio and thought this would be a very good book. I was very disappointed. It is short, some chapters are one paragraph and it has large font. It has some nice thoughts, but it is way over hyped. Save your money.
 Must Read for Entire Team September 17, 2008
The QBQ is a great read for team and personal responsibility. When an organization begins to feel stressed it's time to refocus, look inward and turn the outcomes around.
Must Read August 29, 2008
I bought this for me and my customer staff. It was a quick read with a lot of substance. It truly does apply to both work and life.
How to become more productive. August 25, 2008
This book was handed out to our management team. It is a great common-sense approach to getting things accomplished in work and life by trying to get past the negative things and working on what you can do to make it better. It had great real-life examples.
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